Hi, Salman,
SPECIFIC local service, which needs to be split further into AD vs factory service center
and within this, specific individuals
attitude of regional CEO/GM and their staff if they need to get involved
attitude of HQ SAV director and his team
attitude of the HQ CEO and his team
At the end of the day, SAV and any sort of service is critically people based, and specifically the individual YOU deal with.
That's why sweeping generalizations, even of specific offices, can be very misleading.
More abstractly, the question also needs to be considered on two levels -
skill
attention to detail
whether anyone cares.
Integrity
One would think skill is a given; it is not.
One would hope caring is a given; too often it is not.
Breguet USA charged me $600 to polish a case for a tourbillon. NO movement service, just a case polish.
I got it back with some dried sun tan lotion still caked in the fluting between the lugs.
In this case, they didn't care, and I wonder if they even did any work for the $600 bill (integrity)
I pointed it out to the BH Boutique staff; too bad they didn't catch it before I went in to pick it up either.
Back it went; back it came, and after yet another other several weeks/months, other than a "sorry" I still got billed $600 and nothing else.
For a basic case polish.
Still, my basic point stands - I consider the higher factory service costs an insurance policy - they Fxxx it up, I have recourse.
Independent? less so.
Cheers,
TM