Here's one (of many) dilemmas.
a person of principle dislikes unanswered emails and phone calls, even from unsolicited strangers. So he makes the time and effort to answer any and all emails and phone calls.
This starts out beautifully, and all is well.
As his / her reputation grows, others learn of him/her and they too avail themselves of his / her kindness and expertise and connections.
The load grows; from 5 emails a week, to hundreds a month, to hundreds PER DAY.
I'll leave the more obvious consequences to your imagination, but I will point out one often unexpected perversion of this scenario - the original person willing to help out of the kindness of his heart and driven by principle, has somehow been transformed into a villain in the minds of some.
"Hey, asshole, too busy to even answer an email, are you?"
"Hey, why help that person but not me? Is it because I'm not as rich/famous/pretty?"
Life's complicated, ain't it?
now transfer this scenario to an SAV operation. Or to third party advocates.
I know, I know, SAV loads are a part of doing business; deal with it, buddy.
But life's never quite so simple, is it?
To your specific question -
posting on public boards like this to gain leverage - I HATE that, as a fellow consumer, and as an owner/founder/key advisor emeritus of a global and public "virtual community" over quite some years - more often than not, the venue is abused; more often than not, the one sided presentation is more self serving than informational and helpful; more often than not, it borders on blackmail.
So no, PuristSPro has not, and will not, allow itself to become a wailing wall.
So how does the average joe escalate a matter?
First, ask for the manager or supervisor.
If that doesn't achieve satisfaction, escalate it to the local or regional or organizational Managing Director/PIC (per in charge)
At this point, most will give up if no satisfaction is achieved and the consumer will walk away and NEVER buy from that company again. and probably make it a point to tell anyone and everyone that would listen.
Those more determined, would try to contact the HQ offices directly; those who are a little more savvy will try to find an introduction or champion among fellow consumers (see opening comments)
Makes sense? Did I miss the point of the question?
Cheers,
TM