has the best after sales service in the industry? Does it have the following?:
1) Good network globally: local Factory or AD service centers that can handle any after sales or customer service issue
2) Quick turn around times in comparison to others
3) Good communication and understanding throughout the chain beginning with the AD/Boutique employees down to the firm itself
4) Good Quality Control at the service level (i.e. no scratched, not working watches are sent back after service or any work done?)
5) Charges are reasonable
I wish there was an independent ranking system where each company was given points for various aspects of Customer Service and After Sales Service, that way I could choose which company's watches to focus on vs. this spin of the roulette wheel.
I am happy to hear AP USA is generally good but does AP have local service centers in other parts of the world? As far as I know they don't have one in the M.E or GCC region, all watches regardless of the issue are sent back to La Brassus and even the mothership is having problems for e.g. by sending back scratched watches, or watches that dont work at all and once the issue was raised the only reply was sorry we'll give you a refund for the new bezel and labor charges for installing the bezel, what? thanks but that does not solve the problem. Not to mention the watch had 2 round trips and then when it did come back, after the 1st day stopped working....I mean seriously...whats going with the QC?
Its things like this that I find unacceptable and I think alot of people would also feel the same way.
S